6 Min Min Read

Saramsh Gautam on May 14, 2025

According to Gartner, outsourcing IT support has become a $526.6 billion global industry, with Asia-Pacific leading growth at 8.5% YoY due to cost efficiencies and skilled workforces.

That is why startups and Fortune 500 companies are outsourcing IT support. Managing IT support in-house may punch a big hole in net return and scale-up plans.

The right IT outsourcing strategy can slash costs, boost efficiency, keep your systems running smoothly 24/7, protect your data, and scale as you grow. However, care to find an offshore partner that understands your needs and is equipped with the correct human resources, technology, and skills –Think of it as a partnership that empowers cost-friendly, sustainable growth.

Let’s uncover seven practical hacks to help you get the most out of outsourced IT support.

1. Choose the Right IT Partner, Not Just the Cheapest

The first and most important task is to find an appropriate IT partner that meets your needs and budget. A low-cost provider might save you money upfront, but you will spend more in the long run if they lack experience or often miss deadlines.

Therefore, consider finding an IT partner with the following prerequisites.

• Proven experience with businesses similar to yours
• Has access to the technology and resources required to run your project
• Assures to provide an MVP within a stipulated time
• Has cybersecurity measures, firewalls, and internal security guidelines in place
• Clear and enforceable service-level agreements (SLAs)
• Availability as per your geographical time zone.
• Positive client reviews and references

Think of it as a long-term partnership, not a quick fix.

2. Go for Scalable Service Models

Over time, your business will surely grow. So should your IT support. However, not all outsourcing contracts are flexible. Rigid plans force businesses to overpay for unused services or face costly upgrades.

Did you know 4 out of 10 U.S. companies tend to overspend on IT due to non-scalable contracts? Scalable models let you pay only for what you use, adjusting as your needs change.

Fortunately, many outsourcing partners have started offering scalable service models where you can adjust support levels based on price, also known as the pay-for-service-used model.

Remember, basic IT support (e.g., help desk, network monitoring) will be less expensive than specialized services like cloud migration, staff augmentation, and software development and maintenance.

Here is a typical price breakdown for offshore IT services.

Ways to adjust the budget for a scalable outsourcing solution.

• Scale down during quiet periods (slow seasons) to save expenditure. Usage-based pricing (e.g., per device/user) reduces costs by 20-30% for SMBs.
• Scale up when launching new products or services and during growth phases so that your investment presents optimal ROI.
• Avoid hiring or firing staff based on fluctuating demand. This will disorient your working environment and cost you additional charges.

3. Implement Proactive Monitoring & Maintenance

Reactive support - waiting until something breaks before fixing it - is outdated. A short study in 2024 showed that reactive IT support costs businesses $5,600 per minute in lost productivity.

Today, proactive inspection and preventive maintenance can detect issues before they become major problems, preventing over 85% of outages.

Your IT partner should provide real-time network monitoring, automated patch management, and predictive hardware maintenance to offset the risk of downtime.

Care to check whether they offer their clients remote monitoring, automated alerts, regular patch updates, and ways to prevent downtime and lag in response in the future?

4. Leverage Cloud-Based Solutions

Do you know that owning and maintaining on-premise servers may cost enterprises three times the cost of cloud solutions in five years? Account for the price of owning hardware, network setup, regular maintenance, and human resources to oversee the entire process.

On the other hand, cloud computing can dramatically reduce your infrastructure costs because you do not need to acquire hardware or hire someone to oversee it, improve uptime, and achieve quick scalability.

Many third-party cloud services like AWS, Azure, or Google Cloud easily integrate with existing enterprise systems. And, if you are not very tech-savvy about third-party cloud hosting services, you can consider offshoring it to an experienced resource manager.

When managed by an experienced IT support team, cloud services offer more flexibility and high availability.

• Data backup and disaster recovery
• File storage and sharing
• Virtual desktops and servers
• Email hosting and communication tools

Since cloud systems are maintained off-site, your business is less vulnerable to downtime from local outages or physical disasters.

5. Bundle Cybersecurity with IT Support

Did you know that a cyberattack strikes somewhere in the world every 39 seconds, draining the global economy of over $8 trillion?

In the U.S. alone, enterprises may lose up to $9.48 million with each cyber breach.

The best solution is to employ enterprise-grade security to reduce the risk of cyberattacks. And if you find acquiring a standalone service expensive, you can outsource it to an IT partner who provides cybersecurity and support.

However, remember your IT partner must have a 24/7 Security Operations Center to detect threats in real-time and a quick response team to handle them swiftly.

With AI/ML integration, you can quickly empower your team's security. This becomes one of the prerequisites of hiring an outsourcing agency.

Additionally, they should adhere to GDPR, HIPAA, and other compliances, especially with customer data.

6. Review Metrics & Reports Regularly

Outsourcing should come with transparency. You know, 30% of companies overpay for IT outsourcing due to unused services.

Thus, you must ensure your IT support team provides regular reports on system health, downtime, resolved incidents, and other key performance indicators (KPIs).

Regular reviews and audits uncover savings. For instance, market rates drop 5-7% annually in Asia. You will benefit by renegotiating contracts annually.

Here’s a professional table focusing specifically on review metrics, reporting, and result tracking when engaging with an outsourced IT agency:

Final Thoughts: Work Smarter, Not Harder

Outsourcing IT support is not just about saving money - it is about leveraging global talents and resources to overcome your disadvantages: lack of expertise, budgetary inflation, and lack of physical space. With the right strategy and partner, you can keep your systems running smoothly, your team productive, and your budget in check.

Talk to a reliable offshore partner to outsource IT support today!